Shipping policy
SHIPPING POLICY
Order Processing
Orders placed Monday to Thursday are dispatched the next business day (except during sale periods). Orders placed on weekends or public holidays will be dispatched on the next business day. Please note that once an order enters fulfilment, it cannot be changed or cancelled. Australia Post does not operate on Saturdays or Sundays.
Shipping Rates
- Standard Shipping — $11.00 AUD (2–6 business days)
- Express Shipping — $15.00 AUD (1–2 business days)
- Free Standard Shipping — on all orders over $100 AUD
Shipping Confirmation & Tracking
Once your order is shipped, you'll receive a confirmation email with tracking details so you can follow its journey to your door. You can also track your parcel at auspost.com.au.
Order Cancellations
Once an order is placed, it enters our fulfilment process promptly. Cancellation requests are not guaranteed and are subject to the status of your order at the time of review. If your order has already been dispatched, we are unable to cancel or refund it. To request a cancellation, please email annagersh@outlook.com as soon as possible with your order number.
Delayed or Lost Packages
If your parcel hasn't arrived within the estimated timeframe, we recommend contacting Australia Post directly with your tracking number to lodge an inquiry. If you're still unable to resolve the issue, please reach out to us at annagersh@outlook.com and we'll do our best to support you.
Damaged Parcels
If your order arrives damaged, please contact us within 7 days of delivery at annagersh@outlook.com with your order number and photos of the damage.